Thomas Hendrickson began his career with Related in 2019 in New York as Manager of Customer Experience at 20 Hudson Yards. In this role, he oversaw Retail Brand Ambassadors, Concierges, established a Personal Styling program and partnered with residential and commercial partners to create elevated and unique experiences for customers, residents, and tenants. After 2 years, Thomas is very excited to take on his current role of Director, Customer Experience with Related Southeast located in West Palm Beach, FL. In this role, he will support all Related Southeast properties to align the Customer Experience.
Prior to Related, Thomas worked for Macy’s, Inc managing and establishing various luxury businesses including Concierge Services & Personal Styling, and for The Metropolitan Opera managing the Merchandising Department and teams. Thomas received a Bachelor of Music degree from James Madison University with a focus in Opera Performance.